Unstaffed London Underground stations (1)

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/4903
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

What plans does TfL have to address the issue of some London Underground stations such as Wimbledon Park remaining unstaffed for parts of the day, as highlighted in the BBC London Television report on the 21st November 2017?

Answer

Answer for Unstaffed London Underground stations (1)

Answer for Unstaffed London Underground stations (1)

Answered By: 
The Mayor

Transport for London (TfL) is committed to staffing all stations while train services are running, including during the night when services operate.

On rare occasions, if staff are not available for short periods due to sickness or other unplanned circumstances, an above-ground station may be left unstaffed while another member of staff is allocated. There may also be times during the day when staff are not visible because they are either on a meal break, travelling between stations or undertaking station inspections.

Following a review of staffing levels TfL has recruited an additional 325 new staff members in its stations. They will all be rostered by the end of March 2018. This will reduce uncovered meal breaks by over 50 per cent. Using these additional resources to best effect will provide much greater resilience, enabling staff to be moved between stations much more easily to provide short-term cover. 

When stations are unstaffed TfL has also implemented extra remote monitoring controls, ensuring that stations on either side and the Line Controller are aware, and mobile managers can also make additional visits.

TfL will continue to monitor the level of staffing across the network to ensure that customers are kept safe and receive the best possible level of service and assistance at all times.