bus route 13 [1]

Meeting: 
MQT on 2017-11-16
Session date: 
November 16, 2017
Reference: 
2017/4555
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Despite promises of improvement the new route 13 (replacing the old route 82) continues to generate many complaints about poor reliability and frequency as well as a poor design of the buses. When will this service which operated perfectly adequately as the old route 13 and 82 before TfL messed about with it reach a reasonable standard of service?

Answer

Answer for bus route 13 [1]

Answer for bus route 13 [1]

Answered By: 
The Mayor

TfL is aware of reliability issues on route 13. Changes were introduced on 12 August which led to an improvement in reliability, but the route continues to underperform on its minimum performance standard. TfL is working with the operator to ensure an improvement in the reliability of this route.