Subject: Ticket Office Closures (1)

MQT on 2017-11-16
Session date: 
November 16, 2017
Question By: 
Tom Copley
Labour Group
Asked Of: 
The Mayor


When the previous Mayor announced the closure of tube ticket offices you said, "women will feel especially vulnerable in deserted stations late at night and there are real concerns about having sufficient staff at the station to properly react in an emergency". Why did your independent review of ticket office closures not address the issue of women's safety specifically?


Answer for Subject: Ticket Office Closures (1)

Answer for Subject: Ticket Office Closures (1)

Answered By: 
The Mayor

Last year I asked London TravelWatch to carry out a comprehensive review into the customer impacts of ticket office closures. To ensure a fully independent review, I did not set out any specific guidelines. However, I did ask that they focus on the issue of safety for all passengers, including women, disabled passengers and older people.

London TravelWatch carried out surveys, focus group sessions and station visits with a diverse selection of customers to gather evidence. The outcome stressed the importance of staff availability and visibility, ensuring a safe and secure network for passengers. In response to this, Transport for London has implemented a number of changes, including recruiting an additional 325 staff into stations, trialling new focal points to ensure passengers know where they can reach staff, and rolling out high-visibility tabards to help passengers find staff in ticket halls more easily.

Ticket Office Closures (2)