London Underground Announcements

MQT on 2017-11-16
Session date: 
November 16, 2017
Question By: 
David Kurten
Asked Of: 
The Mayor


How many staff have been taken aside to 'have a talk' for using the phrase 'ladies and gentlemen' on the London Underground?


Answer for London Underground Announcements

Answer for London Underground Announcements

Answered By: 
The Mayor

Transport for London (TfL) serves a vibrant, diverse and multicultural city, and provision of an inclusive transport service is at the heart of TfL's purpose. Some customers may not relate to or feel comfortable with the way that certain station announcements are made. I am keen that TfL addresses these concerns by making gender-neutral announcements.

TfL has therefore made a commitment to transition from gender-specific phrases like 'ladies and gentlemen' to a gender-neutral alternative such as 'good morning/good afternoon everyone'.

TfL continues to brief its staff on this, though from time to time, well-meaning staff may still use the term 'ladies and gentlemen'. Where this happens, staff are reminded of the changes as part of regular team or similar meetings.

Tfl December

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