Detailed Budget Expenditure for TfL's Bus Safety Programme (3)

Meeting: 
MQT on 2017-10-12
Session date: 
October 12, 2017
Reference: 
2017/3905
Question By: 
Keith Prince
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

Your response to Question 20172250 mentioned that The Sarah Hope Line had been launched to support people affected by fatal or serious injuries.  How much was expended on the Sarah Hope Line for the period in question?  As important and humane as this action is, because it doesn't do anything to improve the operational safety performance of TfL Bus Operations, why is The Sarah Hope Line considered part of the Bus Safety Programme? 

Answer

Answer for Detailed Budget Expenditure for TfL's Bus Safety Programme (3)

Answer for Detailed Budget Expenditure for TfL's Bus Safety Programme (3)

Answered By: 
The Mayor

The Sarah Hope Line is a dedicated service offering support to anyone who has been involved in, or witnessed, a life-changing injury on TfL services. To date, the total cost of the Sarah Hope Line is circa £180,000 since it opened in January 2016.

I am proud that TfL offers this dedicated service which offers an excellent addition to the bus safety programme. It comprises the most experienced staff in TfL's Customer Services team, who are on hand to make sure that anyone affected by a serious incident gets the help they need, and work in partnership with organisations that can provide further specialised support.

I have been clear on the importance of preventing death or serious injury on the bus network through my Vision Zero approach. However, in the event that incidents occur, it is entirely right for TfL to offer a dedicated place for supporting victims and their families and ensuring they have access to the bespoke services they need. We have been told by those who have has such experiences that their experience of their contact with TfL is vitally important.