Absence of a weekly cap on Oyster

Meeting: 
MQT on 2017-10-12
Session date: 
October 12, 2017
Reference: 
2017/3875
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Further to your reply to question 2017/3426 where you stated that new capping software will only be introduced before the end of 2018, please set out (1) why earlier predictions of the introduction of weekly cap by TfL have not been delivered, and (2) over the next year would it not be possible to introduce a weekly process fo scanning Oyster card total that exceed the cap and automatically refund the differences to those cards.

Answer

Answer for Absence of a weekly cap on Oyster

Answer for Absence of a weekly cap on Oyster

Answered By: 
The Mayor

TfL is developing the technology to register when customers exceed the weekly cap using their Oyster, which does not exist at this moment. As TfL cannot currently identify when a customer exceeds the weekly cap it would not be able to automatically process a refund.

I can assure you they are working hard to deliver this as soon as possible. TfL expects this to before the end of 2018.

Adding weekly capping requires major changes to the Oyster system, which dates back to the 1990s.

TfL has considered many options for expediting delivery but is confident that its current programme is the right one to deliver benefits to customers as soon as possible. As the programme develops I will ensure that all Assembly Members are kept updated.