13 Bus [3]

MQT on 2017-09-14
Session date: 
September 14, 2017
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


What induction is given to drivers to learn the 13 bus route and to slow down for bus stops which currently is not always happening?


Answer for 13 Bus [3]

Answer for 13 Bus [3]

Answered By: 
The Mayor

All drivers are trained on the route they are expected to work on, and route number 13 is no exception.

All 25,000 drivers in the bus fleet are attending a two-day customer experience course called Hello London, which looks at common frustrations such as buses not stopping.

If there are specific complaints about an incident on a certain day, Transport for London is happy to look into these and take them up with the bus operating company.