Police 101 number

Meeting: 
MQT on 2017-09-14
Session date: 
September 14, 2017
Reference: 
2017/3682
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Are you satisfied with the performance of the police 101 number; and if not, what are you doing about it?

Answer

Answer for Police 101 number

Answer for Police 101 number

Answered By: 
The Mayor

The 101 number continues to be an important way for the Londoners to access the police for non-emergency support. I am aware that unfortunately some callers are experiencing extended waiting times.

These waiting times are heavily influenced by the national increase in demand on this service and vacancies that exist within the Met's Contact Centres. Work is also ongoing both in London and nationally to identify the causes of the increased use of 101.

The Met are working on a number of solutions to bring the service to an acceptable service level and to build longer term capacity in to the system for the future.  57 new staff members have recently joined and are in training, with further recruitment ongoing.