I calls target

Meeting: 
MQT on 2017-09-14
Session date: 
September 14, 2017
Reference: 
2017/3680
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I understand that the Met.'s target for I calls attendance time has been adjusted from the original 12 minutes to a longer 15 minutes: whose decision was this, why, and were you consulted?

Answer

Answer for I calls target

Answer for I calls target

Answered By: 
The Mayor

There has been no change to the response target times from the time a call is received since the system was introduced.

For I calls, the target has always been set at 15 minutes. This allows up to three minutes from when the caller is connected by BT to the MPS, to the case being assessed and passed for despatching of an officer. This then allows 12 minutes for the actual deployment.