Uber (7)

Meeting: 
MQT on 2017-09-14
Session date: 
September 14, 2017
Reference: 
2017/3502
Question By: 
David Kurten
Organisation: 
UKIP
Asked Of: 
The Mayor
Category: 

Question

Are you aware of press reports that groups of Uber drivers in London have been switching off their app, in order to artificially trigger surge pricing?

Answer

Answer for Uber (7)

Answer for Uber (7)

Answered By: 
The Mayor

I am aware of reports in the press regarding surge pricing and I believe that operators should be transparent in their pricing structures. TfL covered this issue in its review of Private Hire Regulations. As part of the new regulations, which were implemented on 1 October 2016, operators are required to provide their customers with an accurate fare estimate before the journey starts (unless the fare has been pre-agreed).

Customers will ultimately decide which operator they choose to use and an accurate fare estimate ensures that they are fully informed before deciding to book a journey.