Borough merger [3]

Meeting: 
MQT on 2017-08-10
Session date: 
August 10, 2017
Reference: 
2017/3296
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

In the Pathfinder (Camden & Islington) Borough I understand that can be around 100 outstanding urgent calls at any one time with the response team. I have had reports that when member of the public calls 999, the police do not always respond to their call. Is this correct?

Answer

Answer for Borough merger [3]

Answer for Borough merger [3]

Answered By: 
The Mayor

This is not correct; incidents will not be closed by a supervisor until the original incident has been dealt with.

When calls are received, the command and control process means that they are monitored until they are dealt with. This can include incidents when, for example, officers attend but there is no reply to their knocking, and there will be times when other more urgent incidents will take priority, so delaying any response.

The average level of outstanding ("unassigned") urgent calls in the North Pathfinder between 18 and 25 July 2017 was 25. This ranged between a low of 3 and a high of 54.