Agency workers on 13 bus

MQT on 2017-08-10
Session date: 
August 10, 2017
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


Users of the 13 bus have informed me that after speaking to drivers, they understand that many are agency workers employed on temporary contracts. Is this true, and if so when do you expect the service to be driven by full time employees?


Answer for Agency workers on 13 bus

Answer for Agency workers on 13 bus

Answered By: 
The Mayor

Tower Transit, the company which operates route 13 on TfL's behalf, has been supplementing permanent staff with agency drivers as a temporary arrangement following its acquisition of the route. The company has a thorough induction process for all drivers.

Of the pool of 500 drivers working out of the Westbourne Park garage that serves a routes including the 13, only 10 (two per cent), are agency workers. Tower Transit anticipates that there will be no temporary drivers within the next few months.