TfL's Complaints function

Meeting: 
MQT on 2017-08-10
Session date: 
August 10, 2017
Reference: 
2017/3283
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have had complaints that TfL's Complaints function on its website is neither easy to find nor easy to use. What can you do to improve this facility?

Answer

Answer for TfL's Complaints function

Answer for TfL's Complaints function

Answered By: 
The Mayor

Transport for London (TfL) welcomes all feedback, and uses it to find ways to improve tfl.gov.uk. Previous feedback has resulted in TfL's 'Help & Contacts' page being re-designed to make accessing information easier. A section has been added for escalating a complaint and providing direct access to feedback forms.

The new and improved page is at https://tfl.gov.uk/help-and-contact/

TfL will listen to any further feedback and, where possible, use it to improve the function in future.