Tube train noise

Meeting: 
MQT on 2017-08-10
Session date: 
August 10, 2017
Reference: 
2017/3267
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Further to Question No: 2017/2480

In extreme cases of disruption  and disturbance due to  very excessive tube noise to the extent that a resident cannot live in their home, will you consider a scheme of offer compensation or alternative accommodation for residents so  disturbed by tube  train noise?

Your response being:

'Transport for London (TfL) is committed to tackling Tube noise and vibration problems at source, not through compensation.

Where the effects of noise are extremely serious and I expect TfL to prioritise work in locations where noise levels are highest.  TfL is aware of one location on the Victoria line where this is the case, and work is currently underway to reduce the noise, with a resolution expected by July. The resident concerned is being kept regularly informed of progress.'

What are residents supposed to do, if TfL are unable to tackle the noise sufficiently either timeously or in some cases, at all, so as to enable reasonable enjoyment of a home? Move out? Or put up with it?

Answer

Answer for Tube train noise

Answer for Tube train noise

Answered By: 
The Mayor

I am committed to making sure that the Night Tube works for local communities as well as customers, and that noise from trains is reduced to the lowest level possible.

Transport for London (TfL) has a dedicated team of specialists to investigate and respond to every noise complaint. This has improved its ability to identify hot-spots, and target interventions.

TfL is dealing with the source of the noise, such as the trains and the tracks they run on, directly. TfL engages with every noise complaint it receives and has a robust engineering-led procedure to prioritise mitigation work as quickly as possible.

TfL has assured me that it will continue to work with residents to address all noise concerns to their satisfaction, and anyone disturbed by the Night Tube or everyday Tube services can contact TfL's 24/7 Customer Service Centre on 0343 222 1234 or www.tfl.gov.uk/contact.