101 calls (2)

Meeting: 
MQT on 2017-08-10
Session date: 
August 10, 2017
Reference: 
2017/3227
Question By: 
Unmesh Desai
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Are there targets for how quickly a 101 call should be answered? If so how long should a member of the public have to wait before getting through?

Answer

Answer for 101 calls (2)

Answer for 101 calls (2)

Answered By: 
The Mayor

The Metropolitan Police Service (MPS) aims to answer 90% of 101 calls within 30 seconds of connection.

999 calls are rightly prioritised as emergencies over and above 101 which can mean that in times of high demand 101 callers can experience extended wait times.

The MPS aims to have the average call on hold time for no more than 5 minutes but this can vary due to demand peaks.