101 calls (1)

Meeting: 
MQT on 2017-08-10
Session date: 
August 10, 2017
Reference: 
2017/3226
Question By: 
Unmesh Desai
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have recently been contacted by a constituent who had to wait more than thirty minutes to get through on the Police's 101 number when trying to report anti-social behaviour. After thirty minutes my constituent hung up. He would like to know if the police record the waiting times to get through on 101 and if so what is the average wait?

Answer

Answer for 101 calls (1)

Answer for 101 calls (1)

Answered By: 
The Mayor

There has been a significant increase in the number of 999 calls since the beginning of 2017 which in turn has led to an increase in wait times on 101.

This is because 999 calls are rightly prioritised as emergencies over and above 101.

The average 101 call waiting time for June was 500 seconds (just over 8 minutes). Due to the 999 prioritisation there will be occasions when extended wait times are recorded on the 101 line.