London Mass Evacuation Protocol - taxis

MQT on 2017-08-10
Session date: 
August 10, 2017
Question By: 
Caroline Russell
City Hall Greens
Asked Of: 
The Mayor


The response to my question 2016/2838 refers to a specific action within the London Mass Evacuation Protocol for Transport for London (TfL) to consider the use of taxis and private hire vehicles to transport casualties to accident and emergency departments in the event of major incidents. Taxi drivers report not having received any information about how this might work in practice. Were they ever informed about this action and if so, how? If not, how will you now inform them about it?


Answer for London Mass Evacuation Protocol - taxis

Answer for London Mass Evacuation Protocol - taxis

Answered By: 
The Mayor

In response to the London Mass Evacuation Protocol, Transport for London (TfL) has carried out an extensive review of the use of taxi and private hire vehicles in mass evacuations and major incidents. This includes detailed discussions with the London Ambulance Service and the NHS.

The review concluded that, although taxi and private hire drivers play a crucial role in transporting people around our city, it is not viable to use taxi and private hire vehicles during mass evacuations or major incidents. This is in particular where casualties are involved, as it could raise issues with, for example, the continuity of care for patients.  Deliberately diverting additional vehicles towards the scene of an incident could potentially cause access issues for emergency services, and inadvertently place drivers in dangerous situations.