Tackling illegal taxi touts

MQT on 2017-07-13
Session date: 
July 13, 2017
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


I understand that the team dealing with illegal taxi touts at Heathrow has been disbanded and there are reports that touting is on the increase again.  What action is being taken to tackle this issue?


Answer for Tackling illegal taxi touts

Answer for Tackling illegal taxi touts

Answered By: 
The Mayor

The Heathrow Cab Enforcement Unit was funded by Heathrow Airport Limited, and was disbanded when the funding was withdrawn.  In response, Transport for London's (TfL's) Taxi and Private Hire (TPH) Compliance Officers began conducting high visibility patrols to deter any touts from operating inside terminals.

TfL's compliance team now has a regular presence at Heathrow airport terminal forecourts, feeder park areas, authorised vehicle areas and on the local roads around the airport.  Their officers work proactively with the Heathrow police to deter and deal with any illegal or non-compliant activity.

Enforcement activity is intelligence led, and TfL works closely with Heathrow management as well as taxi and private hire trade members to gather evidence, co-ordinating deployments with Heathrow police when and where they know issues to occur.