Sanctuary Housing

MQT on 2017-07-13
Session date: 
July 13, 2017
Question By: 
David Kurten
Asked Of: 
The Mayor


Sanctuary is one of the UK's biggest housing organisations, with a portfolio of 100,000 homes. At its Artizan Court development in Wood Green, completed in 2014, residents claim that security issues, poor-quality building work and issues around leaks, damp and mould have been compounded by Sanctuary's tardy and often misleading responses to resident's complaints. Given that the GLA contributed £1.9m of tax-payers' money to assist in the construction of this development, can the Mayor tell me what is being done by Sanctuary (or indeed, other parties) to address these ongoing issues.


Answer for Sanctuary Housing

Answer for Sanctuary Housing

Answered By: 
The Mayor

When residents moved into their homes, they reported a number of issues.

The actions undertaken by Sanctuary included;

       installing more robust main gates that are beyond the 'Secure by Design' specification originally installed. As well as fitting specialist locks to the apartment doors and full height fences.

       Works to rectify damp and leaks which were inspected and approved following an appropriate drying out period.

Sanctuary has reflected on the problems raised and developed a formal defects procedure.   They have implemented changes to the management of Artizan Court, to more easily identify issues, coordinate action and keep residents updated.