Lifts not operating due to an absence of trained staff (1)

MQT on 2017-02-20
Session date: 
February 20, 2017
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please list the dates, length of time of closure, and the name of the Underground Station for which each lift was out of service solely due to an absence of trained members of staff during 2016.


Answer for Lifts not operating due to an absence of trained staff (1)

Answer for Lifts not operating due to an absence of trained staff (1)

Answered By: 
The Mayor

A table showing lifts that were out of service at Tube stations due to an absence of trained staff in 2016 is attached as Appendix 745. In 2016, there were 324 instances when lifts were not available for this reason.

For lifts at stations on London Underground (LU) to operate, a staff member trained in their use must be present. When temporary absence or sickness means that the station is temporarily staffed by employees who have not been fully trained in the operation of these lifts, LU has to take the lift out of service.

Historically, there has been a need for two members of staff to be present for lifts to operate. This was a particular issue at East Ham station early and late in the day, when sometimes only one member of staff was present. This is the reason why the figure shown for this station is considerably higher than other stations. A recent health and safety review has confirmed that the lifts at East Ham can be operated with one trained member of staff present, which will result in improved lift availability at this station.

LU is recruiting an additional 325 station staff throughout 2017. This additional resource will help to ensure that, in future, there are fewer instances of lifts being unavailable due to a lack of trained staff.