Greenford Branch Service Reduction

MQT on 2017-02-20
Session date: 
February 20, 2017
Question By: 
Onkar Sahota
Labour Group
Asked Of: 
The Mayor


As the Mayor will be aware, the advent of Crossrail has necessitated a reconfiguration services calling at West Ealing Station. Early work has now been completed to allow the Greenford Branch line to run from West Ealing to Greenford on separate tracks to free capacity on the main line. Residents throughout the development of Crossrail were promised no loss of service, however this is no longer the case. Will the Mayor take this issue up with GWR, and ensure that full service is returned for commuters?


Answer for Greenford Branch Service Reduction

Answer for Greenford Branch Service Reduction

Answered By: 
The Mayor

I am not aware of any reduction in the frequency of services on this line. I understand that the Greenford branch services continue to be timetabled to operate half-hourly and the introduction by Great Western Railway of a new half-hourly electric service between Hayes & Harlington and Paddington has ensured that passengers continue to benefit from four trains per hour in each direction between West Ealing and Paddington. 

Moreover, the introduction of the new and longer electric trains has provided rail passengers from West Ealing with a more frequent service to Southall and Hayes & Harlington as well as a substantial increase in the number of seats on the route into Paddington. 

This service, alongside others such as Heathrow Connect, will become Elizabeth line services in due course. From this point, Greenford branch customers will benefit from a single change at West Ealing into direct high capacity Crossrail services to the West End, the City and Canary Wharf, in many cases removing the need to change trains at Paddington.

I am unaware of any previous commitment to retain direct Greenford services to or from Paddington and the decision to truncate the service at West Ealing is not a recent one. However, it is unlikely that this change will be reversed as this would mean replacing two longer trains with two short ones once again, which is not a good use of network capacity.