Lancaster Gate Tube Station (1)

MQT on 2017-01-18
Session date: 
January 18, 2017
Question By: 
Tony Devenish
GLA Conservatives
Asked Of: 
The Mayor


Why were my constituents given such a small amount of notice regarding the long-term closure of Lancaster Gate Tube Station?


Answer for Lancaster Gate Tube Station (1)

Answer for Lancaster Gate Tube Station (1)

Answered By: 
The Mayor

Sadiq Khan (Mayor of London):  First of all, I should say that I fully recognise that station closures are disruptive and cause inconvenience to Londoners and visitors to the capital.  Stations should only be closed when TfL considers it absolutely necessary.  TfL should not close any station for this necessary work without careful thought and consideration of how to minimise the impact on customer journeys. 


As a result of your question, I have looked into this specific matter.  The process at Lancaster Gate took longer than it should and I therefore apologise, on behalf of myself and TfL, to those customers who use the station, for the late notification.  I recognise how important it is for customers to be informed of significant works that impact on their journeys at the earliest opportunity.  The notice provided in this instance was simply not good enough and I have been clear that this must not be repeated. 


The closure of Lancaster Gate is down to essential lift replacement which has to be carried out in a limited time slot, between completion of the main Cycle Superhighway works and the Notting Hill Carnival in August, to minimise disruption in the local area.  The complexity of the planning process and this time limitation unfortunately left less time than usual to notify people of the closure.  I am told that London Underground looked at options for keeping the station open and reducing the overall duration of the work.  However, it was not possible to keep the station open for a number of reasons, but primarily there simply is not space. 


The ticket hall floor needs to be reinforced to accommodate the weight of the heaviest lift components.  London Underground has to install a bridge-like supporting structure in the ticket hall, which means the ticket gates have to be removed and there is no space to safely accommodate customers during the works.  Although it would be possible to keep the station open during the work, the length of the closures had been reduced slightly since the original plan was developed to keep disruption to a minimum.  TfL has made sure that local businesses and residents were notified of the closure by letter-drop and it has widely publicised the works to customers via social media, emails, websites, station posters and public address (PA) announcements.  Lancaster Gate, as you know, is expected to reopen in July 2017.


Tony Devenish AM:  Thank you.