Credit card readers be situated in taxis

MQT on 2016-12-14
Session date: 
December 14, 2016
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


Are you prepared to ask Transport for London not to insist that the credit card readers be situated in the passenger compartment of taxis? A taxi driver who drives for Dial-A-Cab who have had card readers in the drivers compartment since 2011 with no problems at all, has suggested to me that requiring the readers to be in the passenger compartment could endanger drivers if they have to leave the safety of the front cab as a result?


Answer for Credit card readers be situated in taxis

Answer for Credit card readers be situated in taxis

Answered By: 
The Mayor

From 1 January 2017, all licensed taxis must have a TfL-approved card payment device fitted in the passenger compartment. It is important that the device is fitted in this position so that passengers are able to stay in control of their card details at all times. This approach was approved by the TfL Board earlier this year after the public consultation found that the majority of taxi customers believe these devices should be fixed in one position.

TfL has been working closely with Dial a Cab (DAC) and has approved their card payment system, so that their card payment devices can be installed within the passenger compartment of taxis. DAC is currently in the process of installing their payment devices across the DAC fleet in time for 1 January 2017.

TfL will monitor the use of card payment devices in taxis in the light of any safety concerns felt by either passengers or drivers.

TfL or I would not expect a driver to leave their cab should a problem with the payment machine arise, if they did not feel safe to do so. In these cases, an alternative means of payment should be agreed with the passenger, and the driver should contact the provider of the card payment system in order to rectify any issue. If a passenger refuses to pay and an alternative agreement cannot be reached, this should be treated like any other instance where a passenger refuses to pay a fare.