Oyster card top up machine planned for Brent Cross centre

MQT on 2016-11-16
Session date: 
November 16, 2016
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


Further to Question No: 2016/3919

When can we finally expect the bus station at Brent Cross to have the Oyster Card top-up machines to be operational?

Your response being:

'This Oyster Card top-up machine is now expected to be up and running in the first few months of 2017. This is a little later than originally planned due to the more complex nature of the top-up machines at bus stations. The machines at bus stations are more complex than those found in Tube stations as they need to be able to regulate the cash and stock levels for a longer period of time without being 'topped up' by staff. This is because the machines are free-standing units, rather than wall-mounted machines which are easier from staff to access more frequently. In order to do this, the machines at bus stations need more internal moving parts, so it takes longer to ensure they are fully functioning.'

Will you review your answer and take action as the introduction of the long promised Oyster card top up machine planned for Brent Cross centre's bus station has been delayed far too long as your answer suggests. Assurances had been given that it would come by the end of June, then it was delayed to November/December and it is delayed until at least January 2017 according to your answer. Will you ensure TfL deliver on these broken promises and in particular ensure installation of the   machine before the busy Christmas shopping period?  Just how long does it take to ensure a machine is 'fully functioning?'


Answer for Oyster card top up machine planned for Brent Cross centre

Answer for Oyster card top up machine planned for Brent Cross centre

Answered By: 
The Mayor

I appreciate the frustration experienced by you and your constituents.

The Brent Cross machine is the first in a number of top-up machines which TfL plans to install at key bus locations across London.

Developing and proving the reliability of the new machine has taken longer than TfL anticipated. However, I am assured by TfL that development work is on track and that the new machine will be installed and operational at Brent Cross by the end of February 2017.