Uber (2)

MQT on 2016-11-16
Session date: 
November 16, 2016
Question By: 
David Kurten
Asked Of: 
The Mayor


TfL's conditions for granting an operator licence say that an operator must have 'a fixed telephone landline number for bookings.' What was the telephone number for bookings given by Uber when TfL granted its most recent Operator Licence?


Answer for Uber (2)

Answer for Uber (2)

Answered By: 
The Mayor

TfL's policy requires a landline to be specified at the time of application. However, it is not a regulatory requirement for an operator to maintain a landline once licensed and operational.

Furthermore, it is not a requirement for operators to be able to accept bookings by telephone. 

I can confirm that Uber London Limited did provide a fixed telephone landline number at the time of licensing. However, the phone number originally supplied by Uber on its initial application is no longer used by that company and appears to have been reallocated by a telephone service provider to a wholly unconnected small business, so it would not be appropriate to publish it.