Lifts not working due to an absence of trained staff at Tube stations

Meeting: 
MQT on 2016-11-16
Session date: 
November 16, 2016
Reference: 
2016/4086
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Transport for All have recently published figures showing that the incidents of lifts out of service due to a shortage of qualified staff is already 118% higher this year than in 2015, with 142 incidents occurring between January to 11th October 2016 compared to 65 in 2015.  What assurances can be provided that the occurrences of lifts out of service due to a shortage of staff will be dramatically reduced?

Answer

Answer for Lifts not working due to an absence of trained staff at Tube stations

Answer for Lifts not working due to an absence of trained staff at Tube stations

Answered By: 
The Mayor

I have been clear with TfL that it is unacceptable for lifts to be out of service for this reason.

The period in question coincides with the implementation of a new staffing and customer service model at our stations, and staff at a small number of stations had not been able to complete the necessary training for them to be able to supervise lift operation. TfL took immediate steps to rectify this and to reduce the frequency of lifts being out of service due to an absence of trained staff, including providing additional training and better scrutiny of lift availability statistics to identify and address problems more quickly.

The number of lifts out of service due to absence of staff has now reduced, although TfL continues to monitor this carefully.