Metropolitan Police Service Complaints Procedure

MQT on 2016-10-19
Session date: 
October 19, 2016
Question By: 
Andrew Boff
GLA Conservatives
Asked Of: 
The Mayor


A former Metropolitan Police Service officer, Ms Javaria Saeed, who recently quit the Muslim Contact Unit, stated that she was advised by professional standards not to make complaints about the treatment she allegedly received from her colleagues. What processes are in place to ensure that the Metropolitan Police Service's whistleblowing and complaints procedures do not advise its staff against making formal complaints?


Answer for Metropolitan Police Service Complaints Procedure

Answer for Metropolitan Police Service Complaints Procedure

Answered By: 
The Mayor

The MPS encourages their officers and staff to make reports of wrongdoing internally, as this provides the MPS with the opportunity to investigate concerns and to take corrective action when required. 

The Equality and Human Rights Commission (EHRC) in their recent report, found that some staff and officers believe they have suffered victimisation as a result of raising a grievance or believe that they would if they raised one. No-one should feel unfairly treated because of their gender, race or sexual orientation and as Mayor I am not accepting discrimination of any kind.

It is vital for both officer wellbeing and wider public confidence that individuals feel secure enough to raise grievances, and MOPAC will actively oversee the MPS's plan to tackle these perceptions of victimisation. The grievance procedure has already been revised and includes a strengthened section on victimisation.  The MPS Human Resources Department and the Department of Professional Standards (DPS) have received investment to ensure grievances are handled more effectively. The MPS are also investing in enhanced training for managers in handling workplace disputes and complaints and redesigning promotion processes to place more emphasis on these skills.

Where an officer feels unable to raise their concerns internally because they have already tried to do so and, were unhappy with the advice received or no action was taken, there are alternative reporting routes available to them.

One option is 'Rightline Online' which is a two-way anonymous reporting system allowing the reporter to establish a line of communication without revealing their identity. In 2015 the MPS also introduced an external reporting line 'Integrity Line' (managed by Crimestoppers) which does not request the reporter's identity nor trace or record telephone calls. These mechanisms have shown an increase in people feeling able to report, which is encouraging.