Barking to Gospel Oak line

Meeting: 
MQT on 2016-06-22
Session date: 
June 22, 2016
Reference: 
2016/2194
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

The Barking to Gospel Oak line faces inevitable closures, partially and then completely for a period of eight months in total from the 4th June 2016 to enable the line to be electrified. Whilst the closures are accepted, many commuters will face longer journeys with higher fares. How can you alleviate this issue to ensure that commuters are not paying higher fares whilst being inconvenienced by the works?

Answer

Answer for Barking to Gospel Oak line

Answer for Barking to Gospel Oak line

Answered By: 
The Mayor

TfL has assured me they have put in place the necessary arrangements to minimise the impact on fares for customers during this vital work.

London Overground has worked closely with Network Rail to keep as much of the Gospel Oak to Barking line open, during weekdays, for as long as possible. This has led to a phased closure, with the line between South Tottenham and Barking being closed between June and September, and the full line closure not commencing until 24 September.

Regular users of the Gospel Oak to Barking line will be refunded the extra cost of travel via zone 1 by Tube or rail. Refunds will automatically take place on a weekly basis. Infrequent customers can also request a refund by calling TfL's customer contact centre.  

TfL travel advice also recommends the use of the rail replacement buses provided for shorter trips which, with a valid ticket, will not cost customers any more.

More information on the rail closure and measures put in place to mitigate the impact on customers during the closure can be found at: https://tfl.gov.uk/status-updates/major-works-and-events/london-overground-closure