Engine idling complaints

Meeting: 
MQT on 2016-06-22
Session date: 
June 22, 2016
Reference: 
2016/1973
Question By: 
Caroline Russell
Organisation: 
City Hall Greens
Asked Of: 
The Mayor
Category: 

Question

How many complaints have TfL received about engine idling across all of its customer experience channels for each of the past five years? Please break down the response by channel.

Answer

Answer for Engine idling complaints

Answer for Engine idling complaints

Answered By: 
The Mayor

The overall number of complaints per year continues to fluctuate between around 160 and 220. I am pleased that the increasing use of the internet and email to report problems shows that TfL is keen to assist Londoners with reporting problems that concern them. Please see the table below. 

Financial Year

E-Mail

Internet

Letter

Telephone

Total

2011-12

25

22

2

165

214

2012-13

27

22

118

167

2013-14

68

55

4

93

220

2014-15

67

30

3

64

164

2015-16

60

69

3

69

201

Total

247

198

12

509

966