Barking-Gospel Oak Overground closure

MQT on 2016-06-22
Session date: 
June 22, 2016
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


In answer to Mayoral Questions 2016/008 and 2016/0054 very clear assurances were given about a replacement bus service during the closure of the Barking-Gospel Oak Overground closure and assistance that will be provided to customers.   Why are these undertakings not being fully met?



Answer for Barking-Gospel Oak Overground closure

Answer for Barking-Gospel Oak Overground closure

Answered By: 
The Mayor

London Overground is providing rail replacement bus services during the full duration of the closure alongside comprehensive customer communications to help customers complete their journeys.  Additional staff will be based at stations and rail replacement bus stops for the first week of each blockade, then at a smaller number of key stations for the full duration of the closure.

This approach is adopted because experience suggests that regular customers quickly establish new travel patterns and so deploying staff at all locations for the full period of the blockade would be unnecessarily costly. These arrangements are kept under review and can be changed quickly should the need arise, but appear to be working well so far on the Gospel Oak to Barking closure. These arrangements are supported by a comprehensive customer information programme.