Oakwood and Arnos Grove stations

Meeting: 
MQT on 2016-05-25
Session date: 
May 25, 2016
Reference: 
2016/1476
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

A local resident has contacted me with an issue experienced on the 17th January 2016 when access to Arnos Grove and Oakwood stations were closed due to lack of staff, a fact only ascertained after car parking charges had been paid. What measures are in place to limit the closure of stations due to a lack of staff?

Answer

Answer for Oakwood and Arnos Grove stations

Answer for Oakwood and Arnos Grove stations

Answered By: 
The Mayor

I will ensure that TfL's measures to minimise the closure of stations due to lack of staff are robust. This will include better availability of a pool of cover staff and the ability to move them between different stations as required, as well as comprehensive staff training to ensure adequate cover. I will also ensure TfL looks into a better way of providing information to their customers at their carparks.

On this particular incident on 17 January 2016, it was the Piccadilly line that was suspended, rather than the station closing. This was put in place as an emergency measure from 15.55 until the following day, due to an earlier incident at Hatton Cross station. Arnos Grove and Oakwood stations remained open, with staff available to help provide customers with information on how to complete their journeys.