Support for victims of crime

MQT on 2016-02-22
Session date: 
February 22, 2016
Question By: 
Kemi Badenoch
GLA Conservatives
Asked Of: 
The Mayor


A review of the Crown Prosecution Service (CPS) found that an "information void" was letting victims down, and template letters sent to the victims of crime "lacked empathy". It was also suggested that victims often felt "alienated" which resulted in them refusing to appear in court as witnesses. What work have you, MOPAC and the Metropolitan Police Service done to assist the CPS in providing support for the victims of crime across London?


Answer for Support for victims of crime

Answer for Support for victims of crime

Answered By: 
The Mayor

MOPAC is working with the CPS, the MPS and other Criminal Justice System (CJS) agencies in London to develop an ambitious end to end 'whole system' approach to improving the victim experience.

The London Crime Reduction Board (LCRB), which includes criminal justice agencies and local authorities, has adopted the improvement of the victim experience as a fourth priority area and partners in London are supportive of this drive to improve the service to victims and witnesses.

The first stage of the project has mapped the current victim journey in terms of activity across CJS agencies. The evidence shows that the victim's journey is fundamentally compromised by the structures and complexity of the CJS.

MOPAC and our CJS partners have subsequently agreed design principles for a new model of support that should alleviate the issues highlighted by the Review mentioned above. These principles are:

       Better communication and information for victims

       Better data and records

       A strengthened end to end system

       Improved personalisation

       Clearer referral mechanisms

       Supports the national context

       Cost effective

MOPAC is now working with partners to identify how a new model of support for victims in London could be developed and tested.

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