Underground station lifts out of service - causes

Meeting: 
MQT on 2016-02-22
Session date: 
February 22, 2016
Reference: 
2016/0559
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

In response to my question 2016/0010 you provided a breakdown of information on lift closures in London Underground stations for reasons other than refurbishment or replacement.

Please provide a more detailed breakdown showing where lifts were out of service due to a temporary breakdown and where it was due to a shortage of staff.

Answer

Answer for Underground station lifts out of service - causes

Answer for Underground station lifts out of service - causes

Answered By: 
The Mayor

Please see Appendix L for a list giving a more detailed breakdown of lifts out of service at Tube stations.

In 2015 there were 72 instances when lifts were unavailable due to a shortage of trained staff, down from 126 in 2014 and 165 in 2013.

As part of TfL's new way of operating stations, London Underground is rolling out comprehensive customer service training which specifically covers accessibility to help ensure there are sufficiently trained staff in place with licences to operate lifts. Training is well underway, and by completion 1,342 people that had never been trained will have received a form of training.

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