West Anglia Main Line (1)

Meeting: 
MQT on 2016-02-22
Session date: 
February 22, 2016
Reference: 
2016/0433
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Can you provide me with an update on the works on the West Anglia Main Line to improve the reliability of this line since the takeover in May 2015?

Answer

Answer for West Anglia Main Line (1)

Answer for West Anglia Main Line (1)

Answered By: 
The Mayor

For customers using the London Overground section of the West Anglia route, TfL has completed a long list of improvements since taking over at the end of May 2015.

TfL is undertaking a major engineering overhaul of the trains. In addition, London Overground has hired another two trains to provide cover while reliability is improved. Since TfL took over this section in May 2015, it has invested £2m to improve these trains, and reliability has improved four fold.

London Overground has worked with Network Rail to improve the reliability of signalling and points with a new team in place to inspect and maintain signalling and points in a more systematic way. For example, the reliability of the points approaching Liverpool Street station has been improved significantly. Others points along the route are now subject to the same process.

These improvements are in addition to all of the customer service enhancements London Overground has made across the West Anglia stations with station staffing, customer information, train cleanliness and station ambience all being improved.  London Overground has also recently awarded the first contract of a £25 million programme of station improvements and is now on site at Theobalds Grove and Bethnal Green.