Bus Countdown Indicator removal

MQT on 2016-01-20
Session date: 
January 20, 2016
Question By: 
Valerie Shawcross
Labour Group
Asked Of: 
The Mayor


I have received a complaint from a concerned elderly Londoner about the removal of bus countdown indicator boards from some bus stops. He states 'I assume [the rationale for removing them] is that everyone has a smartphone and can download the app. Well, everyone doesn't have a smart phone, especially many elderly people'. The constituent cites specific examples of countdown indicators having been removed at the Royal Courts of Justice stop, heading towards the West End, in Penge High Street at Harris Academy, Beckenham High Street at St George's Church, and a stop serving Kings College Hospital in Denmark Hill.  Is the constituent correct in his assertion that countdown signs are being removed from some locations and if so please explain where - by borough - and why decisions have been made to remove these valued facilities from some bus stops?


Answer for Bus Countdown Indicator removal

Answer for Bus Countdown Indicator removal

Answered By: 
The Mayor

There is no programme to phase out countdown signs already installed at bus stops.

During shelter upgrades or repair, the information signs may temporarily be removed but are then reinstalled as soon as work including electrical connection and final wiring is complete.

Regarding the specific bus stops mentioned, the sign at the Royal Courts of Justice bus stop will return following shelter upgrade. Bus stops within the vicinity of the other locations mentioned have also been checked and records show the signs are currently on site.