Body Worn Camera Technical Support

Meeting: 
MQT on 2015-12-16
Session date: 
December 16, 2015
Reference: 
2015/4370
Question By: 
Roger Evans
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor
Category: 

Question

A recent report by the College of Policing and MOPAC found that some officers felt frustrated with the lack of accessible practical and technical support regarding how to use the body worn camera. What measures are the Metropolitan Police Service putting in place to ensure that officers have the support necessary to use the body worn video camera as effectively as possible?

Answer

Answer for Body Worn Camera Technical Support

Answer for Body Worn Camera Technical Support

Answered By: 
The Mayor

One of the purposes of running the pilot, with an accompanying independent report, was to gather feedback from officers and staff from which to learn and improve.

In response, the MPS have refined their training, introduced local super users / champions, worked with the supplier to improve the product and put in place 24hr first line support via telephone alongside developing short informative training videos that are accessible from any MPS computer.