Zone 1-9 Travelcard

Meeting: 
MQT on 2015-11-18
Session date: 
November 18, 2015
Reference: 
2015/3789
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

A constituent has written to me to complain that she has been unable to purchase a travelcard zones 1-9 from her local station, Oakleigh Park, which is operated by Thameslink and Great Northern. Neither is this ticket available from the station vending machines. The issue seems to be that this ticket type is not programmed into the rail computer system. Why, if we are supposed to have an integrated transport system, are Network Rail's systems not programmed to include a zone 1-9 travelcard;   when this anomaly will be corrected; and how can she claim the difference in fare between what the journey actually cost on her oyster card and the right fare which she should have been able to pay with a discounted travelcard?

Answer

Answer for Zone 1-9 Travelcard

Answer for Zone 1-9 Travelcard

Answered By: 
The Mayor

I'm sorry that your constituent had this experience. The failure to provide your constituent with a discounted zone 1-9 off-peak Travelcard when she presented her Network Railcard at Oakleigh Park ticket office was incorrect and appears to have been due to a staff training issue for the Train Operator at this location.

TfL has raised this with Thameslink Great Northern to prevent this from happening again.

TfL will also contact your constituent to determine the best way to provide her with a payment to reflect the excess fare paid and poor service that she received.