Met website

MQT on 2015-11-18
Session date: 
November 18, 2015
Question By: 
Jenny Jones
City Hall Greens
Asked Of: 
The Mayor


Can you do a review of the number of calls to the Met Police which could be answered by use of a more accessible online presence?


Answer for Met website

Answer for Met website

Answered By: 
The Mayor

Please see my response to MQ3745.

It is encouraging that public satisfaction with the ease of contacting the MPS is at an all time high at 93%.

MOPAC and I recognise the importance of ensuring that the police can be accessed in the best possible way for the public by making greater use of technology.  We recognise that for some people this form of access, allowing people to contact the police at a time and from a location of their choosing is ideal; but that other people and other circumstances will require more conventional methods of contact.

The MPS Public Access Programme aims to provide a choice of channels for the public to contact the Police.

An example of how the MPS is leading in accessibility is the 'hate crime app' which aims to boost confidence in reporting and encouraging victims of hate crime to come forward.

However, as further transformation takes place in the MPS, this is maybe an area we review in the future