London Rental Standard

Meeting: 
MQT on 2015-11-18
Session date: 
November 18, 2015
Reference: 
2015/3642
Question By: 
Stephen Knight
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Given the aim of your London Rental Standard is to raise professional standards in the capital's private rented sector by providing "a consistent standard of accreditation to consumers", is it not also time to consider adopting a common procedure for dealing with complaints among the different accrediting bodies to provide a consistent standard for renters?

Answer

Answer for London Rental Standard

Answer for London Rental Standard

Answered By: 
The Mayor

All accreditation schemes licensed by the Mayor to provide the London Rental Standard are already required to adhere to a common standard in relation to their complaints procedures. My officers review the LRS providers' processes regularly and recommend improvements where they are deemed necessary.