Uber as a private hire operator (3)

Meeting: 
MQT on 2015-11-18
Session date: 
November 18, 2015
Reference: 
2015/3574
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

TfL Operators' Regulations (14.1/14.2) require private hire operators to maintain a complaints log. Can Transport for London clarify that in the case of Uber whether it is Uber or its drivers that are responsible for maintaining this log?

Answer

Answer for Uber as a private hire operator (3)

Answer for Uber as a private hire operator (3)

Answered By: 
The Mayor

As with all private hire operators licensed in London, Uber London Ltd is responsible for maintaining a complaints register.