Uber as a private hire operator (2)

MQT on 2015-11-18
Session date: 
November 18, 2015
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


TfL Operators' Regulations (11.d) states that the operator must record 'the main specified destination at the time of the booking'. However Uber's contract with its drivers states 'Driver will obtain the destination from the User, either in person upon pickup or from the Driver App if the User elects to enter such destination via Uber's mobile application'. How can Transport for London in its regulatory role reconcile these two contradictory statements?


Answer for Uber as a private hire operator (2)

Answer for Uber as a private hire operator (2)

Answered By: 
The Mayor

The Regulation 11(d) obligation is to record a journey destination specified at the time of a booking but only applies where the main destination is specified by a passenger. This obligation falls to the Operator. If no destination is specified at the time of booking, the obligation does not apply.

TfL is currently consulting on the terms of this obligation and whether it should be changed.