Tube delay incidents due to overcrowding

Meeting: 
MQT on 2015-10-21
Session date: 
October 21, 2015
Reference: 
2015/3128
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Please publish a table showing for each London Underground line the incidents of tube delays due to overcrowding from Period 4 or 28th June 2015.

Answer

Answer for Tube delay incidents due to overcrowding

Answer for Tube delay incidents due to overcrowding

Answered By: 
The Mayor

Since 2008/09 delays have fallen across the Tube network by 43 per cent at a time when both customer satisfaction scores and passenger numbers have increased.

As I explained in my response to MQ2015/2029, crowding is more often than not a consequence rather than a cause of delays. Information on crowding is not currently reported separately, but is included within the Lost Customer Hours (LCH) category of the LU performance report.

However, within that category the number of incidents that were attributed to crowding in Period 4 2015/16 (covering the period 28 June 25 to July) were as follows:

Bakerloo - 3

Central - 5

Circle and Hammersmith & City - 2

District - 0

Jubilee - 16

Metropolitan - 1

Northern - 3

Piccadilly - 3

Victoria - 3

Waterloo & City - 0

The LU performance report for Period 4 2015/16 together with reports for previous periods, can be found on the TfL website:

https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance