Using a card for people with disabilities

MQT on 2015-09-16
Session date: 
September 16, 2015
Question By: 
Fiona Twycross
Labour Group
Asked Of: 
The Mayor


A constituent has asked me whether TfL would consider introducing a new card for people who have disabilities. I understand it is already used in Scotland and is called the 'Thistle Card', the card has stickers representing each type of disability, so they can show the card to the bus driver making them aware of the passenger's needs. Can TfL consider a similar scheme?


Answer for Using a card for people with disabilities

Answer for Using a card for people with disabilities

Answered By: 
The Mayor

TfL's Travel Support Card has helped disabled and older customers communicate with staff since its introduction in 2012.

On the card there is space for customers to write their name and emergency contact information, and a box where they can detail what help they need from staff.

Showing the credit card-sized card alerts members of staff that the passenger may need support, and helps people with hidden disabilities have more confidence in asking for help.

TfL worked with disability charities to develop and launch the card, which is free, and can be ordered online and over the phone, or downloaded from their website.

The introduction of the card forms part of TfL's wider work to make the transport network in London as accessible as possible.