Bus Operators & Safety (3)

MQT on 2015-09-16
Session date: 
September 16, 2015
Question By: 
Valerie Shawcross
Labour Group
Asked Of: 
The Mayor


What role does TfL have in regulating the training content that bus drivers are given by the bus operators? Have TfL considered running such training directly?


Answer for Bus Operators & Safety (3)

Answer for Bus Operators & Safety (3)

Answered By: 
The Mayor

TfL specifies universal training for new drivers as part of its contract requirements and regularly audits progress. TfL has not needed to consider managing this area directly as high-quality training is currently delivered cost efficiently and is well regarded in the industry.

The content - which supplements technical training delivered by bus operators - is geared towards obtaining the London BTEC qualification which will become a City and Guilds qualification from January 2016 and place greater focus on improving the customer experience.

Prior to taking the BTEC, drivers must undergo the rigorous public carriage vehicle licence process including a formal driving test for the UK as well as complete induction training on the specific vehicles they will drive.

TfL also collaborates closely with bus operators over the type of content to be included in continuous development such as the Certificate of Professional Competence - a qualification which all drivers must complete and update with five days of training every five years - to remain up-to-date holders of the PCV driving licence.

Recent examples are 'All Aboard!' - which focussed on improving accessibility - and 'In The Zone' - which focussed on reducing collisions. In addition, TfL is working with operators to develop a bespoke two-day training programme for all 24,500 London bus drivers for next year. This will focus on improving the interface with customers.