Public Transport and the Visually Impaired

Meeting: 
MQT on 2015-09-16
Session date: 
September 16, 2015
Reference: 
2015/2850
Question By: 
Len Duvall OBE
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

A constituent and member of South East London Vision has asked me to ask the following:

Why is it that people with visual impairments have such a problem when trying to board a bus, especially when they have a guide dog? They are told they cannot stand in the pram area and if a person with a pram boards the bus, the blind person is asked to move or get off the bus?

Answer

Answer for Public Transport and the Visually Impaired

Answer for Public Transport and the Visually Impaired

Answered By: 
The Mayor

TfL is engaging with South East London Vision to help its members make best use of the London bus network.

Bus drivers are advised: "Sometimes it is easier for an assistance dog owner to use the seats by the wheelchair priority area so the assistance dog can sit in that area. You should allow this and ask buggy owners or wheelchair users to share the space.''

There should be no circumstances where an assistance dog owner is refused travel or asked to leave the bus. If you can put your constituent in touch with TfL we will gladly look into any such incident on their behalf.