Source London - reliability (1)

MQT on 2015-09-16
Session date: 
September 16, 2015
Question By: 
Stephen Knight
Liberal Democrats
Asked Of: 
The Mayor


Following continued complaints over the maintenance and performance of the Source London electric vehicle charge point network, is it now time for you to step in to resolve ongoing disputes between IER Bolloré (the new operator of Source London) and individual charge point owners?


Answer for Source London - reliability (1)

Answer for Source London - reliability (1)

Answered By: 
The Mayor

I have made clear to IER Bolloré that the recent network performance is not acceptable. Though performance has improved in recent months - the network is currently operating at 82 per cent availability - I have made clear personally to the leadership of IER Bolloré that further improvement is urgently needed to achieve 95 per cent availability.

As well as personally setting out my expectations to IER Bolloré's leadership, my Deputy Mayor for Transport has facilitated discussions between key participants in London's charging market to demand performance improvements. TfL has played a strong role in pushing forward discussions between IER Bolloré and their Source London partners, to ensure that remedial actions are put in place to improve availability and that decisions for the longer-term are made as soon as possible.

As set out in my Ultra Low Emission Vehicle Delivery Plan, we are taking a range of actions to actively support the needs of different vehicle owners and operators. The charging market is already diversifying with new networks emerging in London and across the UK. TfL will bring forward rapid charging infrastructure for commercial operators and fleets and work with boroughs to improve the provision of charging for residents. All of these actions will be progressed to support the world's first Ultra Low Emission Zone, which will incentivise drivers to make the switch to ultra low emission vehicles.