New Routemaster - fare evasion rate

MQT on 2015-09-16
Session date: 
September 16, 2015
Question By: 
Stephen Knight
Liberal Democrats
Asked Of: 
The Mayor


Further to your answer to MQ2015/2236, can you provide a breakdown of the fare evasion rate on New Routemaster buses, broken down by those operating in 'crew' and 'driver only' modes?   


Answer for New Routemaster - fare evasion rate

Answer for New Routemaster - fare evasion rate

Answered By: 
The Mayor

TfL carried out a further bespoke Survey on New Routemaster buses (NRM) in June 2015 which showed that the fare evasion rate on NRMs is approximately 1.9 per cent, slightly higher than the November survey result (1.3 per cent). This increase is in large part driven by the recent roll out of the NRM to new routes that have historically seen higher levels of fare evasion than the network average. TfL will continue to monitor this and will, as with wider fare evasion issues, continue to deploy officers on an intelligence-led basis and focus efforts on specific fare evasion issues as they arise.

These surveys cover NRM buses operating in both crew and driver only modes. However, TfL is planning a further bespoke survey on NRM buses in November which will provide a breakdown by those operating with customer service advisors and those without.