Zip Oyster Photocards - bus driver discretion

MQT on 2015-09-16
Session date: 
September 16, 2015
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Once a bus driver has used their discretion to allow a young or vulnerable passenger to travel without the correct fare or pass, can a Revenue Protection Officer then issue a Penalty Fare to that passenger? Is there any guidance for the Officer to follow in such a situation?


Answer for Zip Oyster Photocards - bus driver discretion

Answer for Zip Oyster Photocards - bus driver discretion

Answered By: 
The Mayor

All bus drivers have received guidance on the procedure for dealing with young or vulnerable passengers. The discretionary element is available through the issue of an Unpaid Fare Report (UFR). This guidance is outlined in the Big Red Book which all drivers receive.

The guidance states that drivers should issue a UFR when a passenger is potentially vulnerable or distressed and does not have a valid ticket or card. It specifically mentions younger and older people and those who would be at risk if left behind, including those in isolated places or at quieter times.

A Revenue Protection Inspector (RPI) will not issue a Penalty Fare if the passenger presents a UFR. However, if a passenger states that a driver allowed them to travel and does not have a UFR, the RPI will investigate this with the driver and if the driver confirms this, then the passenger will not be issued a Penalty Fare. A Penalty Fare will only be issued if the driver does not confirm he allowed them on the bus and there are not extenuating circumstances.