Former West Anglia route trains

MQT on 2015-09-16
Session date: 
September 16, 2015
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


In answer to a recent freedom of information request about the former West Anglia route trains (FOI-0491-1516) it was stated:

"They were, however, leased on the basis that they had been overhauled by the owners, but have proved to be less reliable than TfL expected. This has led to some trains running in 'short formation', that is to say with fewer carriages than was intended. Regrettably some trains have had to be cancelled altogether."

Please set out the specific reasons why TfL had higher expectations of reliability than has actually been the case?  Do you believe TfL conducted significant research and inquiries before leasing these carriages and have any lessons been learnt in terms of the need for greater preparation before entering into leasing arrangements?


Answer for Former West Anglia route trains

Answer for Former West Anglia route trains

Answered By: 
The Mayor

TfL leased a number of additional trains at the time of the transfer to create a larger and more resilient fleet, given the age and reliability profile of the existing trains on the route. An issue with the doors on these leased trains was discovered in the first three weeks of operation which was not expected by Angel who own the trains, Abellio Greater Anglia who maintain the trains, and London Overground Operations Ltd who operate them or TfL. This issue has now been addressed and train service reliability has been restored to levels experienced before transfer and, on many days, to levels exceeding past performance.