London Overground staffing

Meeting: 
MQT on 2015-09-16
Session date: 
September 16, 2015
Reference: 
2015/2523
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Will the new London Overground concession require the retention of London Overground platform staff at Blackhorse Road, Canada Water, Highbury & Islington and West Brompton to provide customer service and mobility assistance at these busy interchange stations?

Answer

Answer for London Overground staffing

Answer for London Overground staffing

Answered By: 
The Mayor

Yes. Both London Overground and London Underground currently provide a turn up and go service for passengers with accessibility needs, and staff will continue to be available at these shared stations to assist customers, both from the London Overground concessionaire and from London Underground.